vbb8 Privacy Policy —
How We Protect Your Data

1 Who We Are

vbb8 ("vbb8", "we", "us", "our") operates the online casino and sports betting platform accessible at https://vbb8.io (the "Platform"). vbb8 is a digital entertainment service operating primarily for players based in Bangladesh. Our operations are managed from Dhaka, Bangladesh, and all player-facing communications are conducted in English.

This Privacy Policy applies to all personal data collected through the vbb8 Platform, including data submitted during registration, account use, payment processing, customer support interactions, and participation in promotions or surveys. This Policy applies to all registered players, prospective players who visit the Platform, and any individuals who contact our support team.

2 Data We Collect

2.1 Registration Data

When you create a vbb8 account, we collect the personal information you provide directly, which includes:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you are 21 years of age or older)
• Residential address including district, division, and postcode
• Mobile number registered in Bangladesh
• Username and encrypted password
• Preferred language for communications (English)

2.2 Identity Verification (KYC) Data

To comply with responsible gaming and anti-money-laundering obligations, we may request the following verification documents at various stages of your account lifecycle:

• Copy of National ID Card (NID), passport, or driving licence
• Proof of residential address (utility bill, bank statement dated within 90 days)
• Screenshots confirming ownership of a bKash, Nagad, Rocket, or Upay mobile wallet
• Source of funds declaration for deposits or withdrawals exceeding ৳50,000
• Selfie or live photo for identity confirmation where required

2.3 Financial Transaction Data

Each time you make a deposit or withdrawal on vbb8, we record the following transaction data:

• Payment method used (bKash, Nagad, Rocket, or Upay)
• Mobile wallet number associated with the transaction
• Transaction amount in Bangladeshi Taka (BDT)
• Transaction reference number and timestamp (Bangladesh Standard Time, UTC+6)
• Transaction status (completed, pending, failed, or reversed)

2.4 Gaming Activity Data

We automatically record data relating to your activity on the Platform, including:

• Games played, bet amounts, outcomes, and session durations
• Sports betting markets selected, odds accepted, and bet settlement results
• Bonuses claimed, wagering progress, and promotion participation history
• Responsible gaming tool usage (deposit limits set, time-out periods activated, self-exclusion requests)

2.5 Technical & Device Data

When you access the vbb8 Platform, our servers and analytics systems automatically capture the following technical data:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Referral URL (the page you visited before arriving at vbb8)
• Pages visited, time spent on each page, and click-path data
• Session start and end timestamps

2.6 Communications Data

When you contact our support team via email, WhatsApp, or live chat, we retain a record of those communications including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query, improve our support quality, and maintain a record of any commitments made.

3 How We Use Your Data

vbb8 uses the personal data we collect solely for the purposes described below. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without your explicit consent.

4 Legal Basis for Processing

vbb8 processes your personal data on one or more of the following legal bases depending on the specific activity:

• Contractual necessity: Processing required to perform the contract between you and vbb8 — including account registration, payment processing, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out in pursuit of vbb8's legitimate business interests, such as fraud prevention, platform security, and improving the quality of our service — provided those interests are not overridden by your rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — such as sending promotional emails or push notifications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

5.1 Payment Processing Partners

To process deposits and withdrawals, vbb8 shares necessary transaction data with our payment processing partners — bKash, Nagad, Rocket, and Upay. The data shared is limited to what is strictly required to complete the transaction and is governed by the privacy policies of each respective payment provider.

5.2 Game Providers

vbb8 works with licensed third-party game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive a player session token and anonymised identifier to load game content and record round outcomes. Game providers do not receive your full name, mobile number, or payment details.

5.3 Compliance and Legal Authorities

vbb8 may disclose your personal data to relevant regulatory or law enforcement authorities where required to do so by applicable law, court order, or lawful request. In such cases, vbb8 will disclose only the minimum information necessary to satisfy the legal obligation and will notify you of such disclosure where permitted by law.

5.4 Service Providers

We engage a limited number of trusted third-party service providers to assist in operating the Platform — including cloud hosting providers, fraud detection services, and customer support platform operators. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to vbb8.

5.5 No Sale of Personal Data

vbb8 does not sell, rent, or trade your personal data to any unaffiliated third party for commercial or marketing purposes under any circumstances.

6 Cookies & Tracking

vbb8 uses cookies and similar tracking technologies to operate the Platform effectively, remember your session and preferences, prevent fraud, and analyse how players interact with our site. The types of cookies we use are described below:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your chosen language and notification settings, to personalise your experience.
• Analytics cookies: Used to collect anonymised data about how visitors navigate the Platform. This helps us identify usability issues and improve page performance. Analytics data is aggregated and not linked to individual player identities.
• Security cookies: Used by our fraud detection systems to identify suspicious behaviour patterns, including unusual login locations or rapid account switching.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. vbb8 does not use third-party advertising or tracking cookies to serve targeted advertisements on other websites.

7 Data Retention

vbb8 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Anonymised, aggregated data may be retained indefinitely for statistical and business improvement purposes.

8 Your Data Rights

As a vbb8 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 14 calendar days.

9 Data Security

vbb8 takes data security seriously and has implemented a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
• Encrypted storage of sensitive data fields including passwords (hashed with bcrypt), KYC documents, and payment identifiers
• Role-based access controls ensuring that only authorised vbb8 personnel with a genuine operational need can access personal data
• Intrusion detection systems and real-time monitoring for suspicious activity on our infrastructure
• Regular penetration testing and vulnerability assessments carried out by independent security professionals
• Multi-factor authentication (MFA) required for all vbb8 staff accessing production systems
• Data breach response plan that ensures affected players are notified promptly in the event of a confirmed security incident

While we apply rigorous security standards, no digital system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, never share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised activity on your account.

10 Children's Privacy

The vbb8 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process requires date-of-birth confirmation and KYC identity verification specifically to enforce this age requirement.

If vbb8 becomes aware or has reasonable grounds to suspect that a registered account belongs to a person under 21 years of age, we will immediately suspend that account, cancel all pending transactions, and securely delete all personal data associated with the account. Any winnings or bonus balances accumulated by an underage account will be forfeited.

If you are a parent or guardian and believe that your child has registered on vbb8 without your knowledge, please contact us immediately at [email protected] and we will investigate and take appropriate action within 24 hours.

11 Changes to This Policy

vbb8 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via the mobile number or email address on file, or by displaying a prominent notice on the Platform, at least 7 calendar days before the updated Policy takes effect.

Your continued use of the vbb8 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this Policy periodically. The most current version will always be available at https://vbb8.io/privacy-policy and will display the effective date at the top of the document.

12 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vbb8 handles your personal data, please contact us using the details below. All privacy-related enquiries are handled in English by our dedicated support team.

• Email: [email protected] — use subject line "Privacy Enquiry" for fastest routing
• WhatsApp: +880 1700-000000 (available 24/7, Bangladesh Standard Time)
• Live Chat: Available on the Platform 24 hours a day, 7 days a week
• Operations: Dhaka, Bangladesh

We aim to respond to all privacy-related requests within 14 calendar days. If your concern is not resolved to your satisfaction through our internal process, you may escalate the matter through appropriate legal channels available in your jurisdiction.

Effective Date: 1 January 2026  |  Version: 2.0  |  Contact: [email protected]  |  Platform: vbb8  |  Jurisdiction: Bangladesh Operations